- Help with Mail Manager
- How to send/receive email and how
to set-up email programs to work with our mail system
- How email is routed to you
Within your Mail Manager you are able to create new POP3 email
accounts, change passwords for your email accounts, delete a
POP3 account, forward email, and create autoresponders.
Getting Started
You will initially see two email accounts, one named your
username and one named default, these were created by the
system—DO NOT DELETE either of these or your email will cease
to function and simply recreating them will not fix the problem.
Creating New POP3 Accounts
To create a new POP3 Email account simply click on the
"New Address" link located under your default accounts
and you will be taken to the following screen.
Forwarding Email
You can forward email coming to any of your POP3 accounts
that you have created within your account to another account you
have created or to an account outside of your domain by simply
clicking on the email account that you want to forward. You will
be taken to the the same screen where you change the password
and delete the account.
Below those areas you will see a list of the email accounts
that you have created. Simply click on the account where you
want to forward the email to or you can move further down the
screen and type in the email address located outside of your
domain where you would like the email to be forwarded to.
Once you've made your choices, just be sure to scroll to the
bottom of the screen and click the save button to save your
changes.
Create Autoresponders
You can create an autoresponder for any POP3 email account
that you have listed in your Mail Manager. Simply click the
email account that you want to create an autoresponder for and
you will be taken to the same screen that you Change Password,
Delete, or choose Forwarding Options for that email account.
Scroll to the bottom section of that screen and you will see
same screen as displayed above. Click the box to indicate you
are including an autoresponse when this email address receives
email and then type in your response for the autoresponder, you
then click save to save your changes.
About Email Aliases
You never have to create email aliases. Your default email
account is setup as a "Catch All" account, meaning
that any email coming to anything@yourdomain.com is delivered to
your default account.
Notes:
- Autoresponders only work for email sent to that address.
If a particular address is being forwarded to any other
address (either internally or externally), the autoresponder
will not get sent.
- If one address is being forwarded to another internal
mailbox, and that address is being forwarded elsewhere
(either internally or externally), the mail will not make it
thru to the final destination... it will only go to the
mailbox in the middle and won't be sent from there. For
example: yourname@yourdomain.com is being forwarded to
yourname@aol.com. And you want your default mail set up so
that anythingdefault@yourdomain.com goes to your AOL account
as well, you will have to set up separate forwards for each
one. If you set it up so anythingdefault@yourdomain.com goes
to yourname@yourdomain.com, even though yourname@yourdomain.com
points to AOL, it will not go...it will remain in yourname@yourdomain.com.
So set up a separate forward and you will be all set.
Prior to checking email for the first time and
prior to setting up an email program, you should have first set
up an email account through your Mail Manager.
Your default email address is
username@yourdomain.com, and that's where all your email will be
sent to, unless other configurations take priority (such as
autoresponders and aliases).
The easiest way to send/receive your email is by
using your web browser, just as you may already do with Yahoo or
Hotmail. Do this by pointing your browser to yourdomainname.com/mail
or by clicking on the WebPO link in your Control Panel.
You can also use almost any standard email
program such as Eudora, Outlook and Outlook Express, and
Netscape. If you use an email program such as these, you will
have to configure it as follows:
If you need more specific help configuring your
email program, please refer to your email program's Help files
or visit their website to get details.
If you are familiar with the shell (Unix)
programs, "pine" and "mail", you can use
either of these to check and send email as well.
The Route Mail Takes To Get To You
This is a brief explanation of the circuitous but logical
route that your mail takes once it reaches our servers.
First, someone sends mail. The address on the mail is "foo@bar.com".
The user "foo" and the domain "bar.com"
physically exist on our server. Because of how DNS routing works
(completely different discussion), the mail message is routed to
the appropriate server. Our configuration files then decipher
that the mail for domain "bar.com" goes to local user
"foo".
Next, our server checks the home directory for the user
"foo". What it is looking for now is further
instructions on routing the mail message. The first thing it
will look for is a file called ".domains" or its
equivalent alias files that are configured thru the Mail
Manager. If no such instructions exist to send your mail
elsewhere, it will go into your email box for you to retrieve.
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