The Microsoft® FrontPage® Web site creation and management program gives you everything you need to create and manage exactly the site you want, whether you're creating a personal Web page or a corporate Internet or intranet site. And because our servers support the FrontPage Server Extensions, users can save directly from Microsoft Office applications like Word, Excel, and PowerPoint directly to your Web site.

We cannot provide technical support for your use of FrontPage Software but we have provided the following information to assist you. Should you need further assistance of MS FrontPage, go to www.microsoft.com.

Publishing from FrontPage
Open an Existing Web
Troubleshooting Common Problems
Further FrontPage Support

Publishing a Web from FrontPage
After you have built your documents and are ready to upload them to our server:

1) Open the web you've created on your computer

2) Choose File > Publish

3) If your "Destination Web Server" doesn't appear in the Publish window (it probably won't the first time you publish to our server), choose "More Webs" and type the location of the web to publish to (either www.yourdomain.com or your IP address if your domain name is not registered yet). Leave the "Destination Web Name" BLANK.

4) You will be asked for your username and password. This is the same as what you use to access your Control Panel. If you're not sure what it is or if you aren't allowed past this point, you'll need to contact us.

5) You can watch the progression of the upload by looking at the bottom left corner of FP Explorer. You might be asked "Do you want to remove this file?" for different files and directories. Unless it is something that you specifically uploaded yourself, don't remove it. Many of these files were placed here by the server, and removing them could mess up the configuration of your domain.

Open an Existing Web
1) Open FP and choose File > Open Front Page Web.

2) You can now choose to open a previously created web on your computer or on our webserver.

3) Highlight the appropriate web or type in the web address (such as www.yourdomain.com) and click OK.

4) Make modifications and recalculate links if needed. (See FP help files for info on when it's necessary to recalculate links).

Troubleshooting Common Problems with FrontPage

Getting error - "Root Web Busy":
FTP or Telnet to your site or use your Control Panel's File Manager and remove the "service.lck" file in /www/_vti_pvt. This usually happens when an FP session is interrupted before completion.

Server timing out when publishing large sites.
This difficulty arises when the uploading link times out in the process of copying the web to our server. The only suggestion Microsoft has offered so far is to break the main web into a group of sub webs on your PC, then upload these individually. If this problem persists for you, please contact support.

Getting Error - "Front Page Extensions not Installed":
We often see this error being reported even when the extensions have been installed. If you get this error, please contact support and we'll make sure the extensions are installed and repair them if necessary. NOTE: The extensions are easily corrupted. Please use only FP to update your web site on the server, not FTP or File Manager.

I Published but my web's not there.
This will happen when the "Destination Web Name" is filled in when publishing to our server. This box should be left blank. If you put any other name in this box it will create a subdirectory off of your root web and copy all of your files into it. Your site will exist under a subdirectory instead of at the top level where it should be.

My counter, bbs, guestbook, etc isn't working.
These problems are generally due to incorrect permissions on either the directory, file(s) or script(s) that are associated with them. Please don't change the permissions of your files or directories unless you have a specific reason for doing so and you know what effect it will have on your site.

My search engine doesn't return any results.
Try to recalculate links before publishing or after editing directly on the server. If it still doesn't work, FTP to the server and go to the /www/_vti_txt/default.wti directory. Delete any files that begin with "ALL.". Don't delete any other files. Then using Windows Explorer, do the same thing on your computer. Recalculate links, test locally with your browser and publish.